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Yesterday BT annoyed me almost as much as NTL did. I phoned them up and they tried to tell me that in over a months time they would be able to install me with a phone line and charge me almost 200 quid for putting the box where I wanted. I wasn't impressed. The woman was downright rude and insulting though ("You haven't given me your address yet so I can't check that" said accusingly, "Yes I have, I gave it to you just now" (I had) - funnily enough she did then quote my address back at me five minutes later). I don't think she really understood what I was asking about and I was very surprised when she said we had never had a BT line at the property (since that would imply there had never been a phone there) and it was because of this that she decided it would be the 75 pounds connection fee and the 120 pound "install a socket" fee. I was less than convinced about this and just decided to phone back the next day, after I'd talked to the letting agency to confirm they were happy for me to get a socket installed where I wanted one.
Today, BT were much better because I found somebody competent. Its still going to be over a month until installation (Which sucks beyond belief) but at least they reckon they can do it. :) The lady I talked to today was very nice and helpful and knew what she was talking about and made me like BT much more.
One thing is that yesterday's lady said that BT were doing a special trial thing with f2s (Which I am looking at as most likely choice for the whole broadband thing)whereby they work together during the install so that I will get ADSL activated at the same time as the phone line (rather than having to wait for the phone line connection and *then* arranging for ADSL). Today's lady knew nothign about this so has transferred me to the broadband department. I hope I'm not wasting my time or I'll send people round to say rude things to yesterday's lady. If she was right though then I'll be happy since 5 weeks til phone line and then more til broadband would make me want to start killing people.
*sigh* This crap is getting me down a lot. I hate to think of how long I've spent on the phone to various people trying to sort stuff out. At least now though a phone line install is booked, broadband will be on its way soon (I hope) and I'm waiting on permission for a satellite dish from the landlady. It'll be annoying if I can't get digital TV (and no, I don't mean just crappy freeview).
Somebody remind me why I volunteered to be the one sorting all this out? :)
Today, BT were much better because I found somebody competent. Its still going to be over a month until installation (Which sucks beyond belief) but at least they reckon they can do it. :) The lady I talked to today was very nice and helpful and knew what she was talking about and made me like BT much more.
One thing is that yesterday's lady said that BT were doing a special trial thing with f2s (Which I am looking at as most likely choice for the whole broadband thing)whereby they work together during the install so that I will get ADSL activated at the same time as the phone line (rather than having to wait for the phone line connection and *then* arranging for ADSL). Today's lady knew nothign about this so has transferred me to the broadband department. I hope I'm not wasting my time or I'll send people round to say rude things to yesterday's lady. If she was right though then I'll be happy since 5 weeks til phone line and then more til broadband would make me want to start killing people.
*sigh* This crap is getting me down a lot. I hate to think of how long I've spent on the phone to various people trying to sort stuff out. At least now though a phone line install is booked, broadband will be on its way soon (I hope) and I'm waiting on permission for a satellite dish from the landlady. It'll be annoying if I can't get digital TV (and no, I don't mean just crappy freeview).
Somebody remind me why I volunteered to be the one sorting all this out? :)