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End of june I ordered cable services from NTL. You may notice this is over two months ago. two weeks ago I got an install date. The engineers told me that I'd need the road dug up to get a cable to my house before they could do there bit. They sent their manager round to have a look and he agreed and arranged for the engineering department who were meant to do their stuff yesterday. Yesterday when I got home nobody had dug anything up for this cable so I phoned up today to get a rude (in that she seemed to have the attitude of somebody who was going hugely out of her way to help me) customer services representative who happily told me that there was no possible way I could get connected because there was no cable anywhere near me. The fact that I had seen it 10m from my door didn't phase her at all. It was akin to me asking her to turn water into wine.
Personally I think she is talking crap. I think much more likely is that they need to get my neighbours permission before they can dig stuff up (since it would affect them and is potentially on shared communally owned land or something). I a awaiting a call from either the sales team or the gap department. The former are likely to at least make the effort to get my money, the latter are at least likely to be able to give me an intelligent answer on why the engineering work didn't happen.
To same I'm not happy is an understatement.
Now it looks like I might have to try to persuade letting agency/land lady to let me install a satellite dish to get sky (I've never liked satellite dishes, I think they look awful and I personally wouldn't give the permission) and then get a BT phone line. Anybody want to reccomend ADSL services to me?
The thing that I am most unimpressed about is the amount of time they have kept me waiting before telling me this. That and the rather rude way in which I was told.
Colour me unimpressed.
Personally I think she is talking crap. I think much more likely is that they need to get my neighbours permission before they can dig stuff up (since it would affect them and is potentially on shared communally owned land or something). I a awaiting a call from either the sales team or the gap department. The former are likely to at least make the effort to get my money, the latter are at least likely to be able to give me an intelligent answer on why the engineering work didn't happen.
To same I'm not happy is an understatement.
Now it looks like I might have to try to persuade letting agency/land lady to let me install a satellite dish to get sky (I've never liked satellite dishes, I think they look awful and I personally wouldn't give the permission) and then get a BT phone line. Anybody want to reccomend ADSL services to me?
The thing that I am most unimpressed about is the amount of time they have kept me waiting before telling me this. That and the rather rude way in which I was told.
Colour me unimpressed.