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Woe is me for I have no internet!
Friday evening (yes, five days ago now) our ADSL apparently packed up. I've spent time poking it, mostly on Monday. I haven't got the diagnostic report to hand but roughly speaking it seems that it gets as far as doing all the ATM stuff and then failing while trying to establish a PPP connection. I optimistically thought that our ISP (freedom2surf) might have tech support able to help me identify the problem. Hahahaha...
After an hour on hold I ifinally got through to somebody. The extent of his skills was "could you try to reboot it" (tried four times at least) "Could you ping these addresses" (yes, but as I've already told you that the ADSL has no external IP address getting me to ping goolge is likely to yield the same "network unreachable I've alreayd told you about". And finally resetting all the settings.
Needless to say it didn't do any good. "Can you confirm that it is making the ATM connection at least and can you tell me if it is even trying to establish a PPP link?" "I can't ping your computer..."
So, I got bored of that. They were going to run a line test and phone me back. That was meant to be yesterday. I have heard nothing from them. I'm not goign to bother phoning them up again. I may create an e-ticket from work where I have net and ask them what the status is. What I am more likely to do is just bite the bullet and buy a new ADSL modem and see if that works. Unless somebody has a spare they aren't using?
I might see if our little cisco piece of crap we have sitting around work is still sitting around and take that home tonight to do some line tests. Given the trouble I had with that one before though I am worried it won't help as I won't be able to configure it. :)
So, if I buy one ha anybody got reccomendations? I have separate wireless thing already so I don't really need one of those. On the other hand I have no problem consolidating if that is what the reccomendation is.
Also I am now extremely tempted to stop being cheap and go to somebody like http://www.blackcatnetworks.co.uk/ for my ADSL since they cost a bit more than I am paying currently but I know that if I have a problem they will at least talk to me without putting me on hold for an hour and that if they say they will call me back they probably will. Cheap is always great until it goes wrong...
Friday evening (yes, five days ago now) our ADSL apparently packed up. I've spent time poking it, mostly on Monday. I haven't got the diagnostic report to hand but roughly speaking it seems that it gets as far as doing all the ATM stuff and then failing while trying to establish a PPP connection. I optimistically thought that our ISP (freedom2surf) might have tech support able to help me identify the problem. Hahahaha...
After an hour on hold I ifinally got through to somebody. The extent of his skills was "could you try to reboot it" (tried four times at least) "Could you ping these addresses" (yes, but as I've already told you that the ADSL has no external IP address getting me to ping goolge is likely to yield the same "network unreachable I've alreayd told you about". And finally resetting all the settings.
Needless to say it didn't do any good. "Can you confirm that it is making the ATM connection at least and can you tell me if it is even trying to establish a PPP link?" "I can't ping your computer..."
So, I got bored of that. They were going to run a line test and phone me back. That was meant to be yesterday. I have heard nothing from them. I'm not goign to bother phoning them up again. I may create an e-ticket from work where I have net and ask them what the status is. What I am more likely to do is just bite the bullet and buy a new ADSL modem and see if that works. Unless somebody has a spare they aren't using?
I might see if our little cisco piece of crap we have sitting around work is still sitting around and take that home tonight to do some line tests. Given the trouble I had with that one before though I am worried it won't help as I won't be able to configure it. :)
So, if I buy one ha anybody got reccomendations? I have separate wireless thing already so I don't really need one of those. On the other hand I have no problem consolidating if that is what the reccomendation is.
Also I am now extremely tempted to stop being cheap and go to somebody like http://www.blackcatnetworks.co.uk/ for my ADSL since they cost a bit more than I am paying currently but I know that if I have a problem they will at least talk to me without putting me on hold for an hour and that if they say they will call me back they probably will. Cheap is always great until it goes wrong...